Move-in / move-out

Nothing on your end. Every cleaner shows up with the products, tools, and equipment needed for the job, that's all built into the price you're quoted. The only exception is if your floors or stone counters require a specific product you'd like us to use; just leave it out and we'll work with it.

Whatever works for your schedule. Plenty of clients are at the office, running errands, or out of town during the appointment, just share access instructions when you book. Every cleaner on our roster is vetted and background-checked, so your home is in careful hands either way.

Yes. Every cleaner is screened, identity-verified, and background-checked before they ever step into a home. The work is also covered by general liability insurance, and most of our cleaners carry their own policies on top of that, a double layer of protection so nobody is left exposed if something unexpected happens.

Give us 48 hours of notice or more and there's no fee at all. Inside that window, a $50 rescheduling fee applies; same-day cancellations, or situations where our cleaner can't access the home, are charged 50% of the clean. Got a cold or stomach bug? Call before 7:30 AM and we'll move you to another day that same week, free of charge.

Tell us within 24 hours and the same cleaner will come back to handle whatever was missed, at no cost to you. Our goal isn't a perfect score, it's a home you actually feel good walking back into. If something doesn't look right, we'd rather hear about it so we can make it right.

We process payments through Stripe and accept all major cards. The day before your appointment, your card is placed on hold, no money moves yet, and the actual charge runs after the clean is finished. If a card fails the pre-auth, we'll reach out before sending anyone out.

The biggest favor you can do us is clear surfaces, countertops, dressers, dining tables, so the cleaner isn't sorting through stacks of mail to dust underneath. Keep floors as clear as you can, and if there are small children, pets, or other folks home that day, give the cleaner a little room to work; cords and products will be down on the floor while they go.

Absolutely, most of our cleaners have pets of their own. The only ask is that if your dog or cat tends to bolt out an open door, or gets nippy with strangers, tuck them into a closed room or crate while the cleaner is on-site. We just don't want anyone scared in either direction.

A short list. We skip organizing clutter, carpet shampooing, anything inside a fireplace, and biohazards (heavy mold, pest infestations, bodily fluids). Laundry and dishes are available on request as paid add-ons. We also don't climb past a small step stool or move furniture over 30 lbs, but we'll happily clean under anything you'd like to slide aside for us. Need something on that list? Ask and we'll point you to a specialist.

Yes. Please empty any cabinets and drawers you want cleaned inside before we arrive. We can only clean the interiors when they are empty and accessible; we do not remove or put away your belongings. Interior cabinet and drawer cleaning must be included in your booked service or agreed quote.